Hypnos Bed & Mattress Guarantee & Warranty

When you buy a Hypnos mattress or bed you buy the highest quality in design, materials and craftsmanship. This is further backed up by a 10 year guarantee from the date of purchase.

There are occassions when there is a Hypnos mattress problem and in the unlikely event that a problem arises through proven material failure or faulty workmanship Hypnos guarantees to make good or replace the mattress or divans in question on the following basis:

For mattress guarantee purposes, please note that the maximum user weight is 18 stone (114kgs) per sleeping side.

The following conditions apply to the guarantee:

• This guarantee applies only to goods purchased from an authorised retailer.
• Any claim must be submitted in writing by the original purchaser to the supplying retailer within one month of the apparent defect becoming evident.
• Under the law, the Contract of Sale exists between the retailer and the consumer. Consequently, any claims made under this guarantee must be made through the retailer from whom the bed was purchased. If your retailer is no longer in business then please contact Hypnos Customer Service at customerservice@hypnosbeds.com
• The claim must be supported by proof of purchase – original invoice or sales receipt.
• In the event of a dispute, Hypnos may request a third party inspection of the products by a recognised and qualified organisation such as FIRA (Furniture Industry Research Association) before agreeing to carry out repairs /replacements.
• If the product in question has been discontinued and cannot be repaired, then Hypnos reserves the right to supply an equivalent alternative.
• The guarantee does not apply if Hypnos’ bed care guide has not been followed; where there is evidence of inappropriate use or abuse of the product; if the products are soiled or are unhygienic; where a mattress has been used with an unsuitable base.
• Following a repair, the guarantee will remain valid from the date of the original purchase.
• Headboards and pillows are guaranteed for 1 year.
• Metal ‘opening’ mechanisms within super storage divan bases are guaranteed for 1 year.
• This guarantee is not transferrable.
• The terms of this guarantee are governed by English law.
• The guarantee does not affect your statutory rights.

In the event of a Hypnos mattress of bed being replaced under the guarantee, the replacements guarantee starts from the time of the original purchase, not the time of the replacement.

To activate the complimentary 10 year guarantee on your Hypnos mattress or bed simply complete the online registration form at www.hypnosbeds.com/care/registration

Alternatively complete both sides of this registration form, cut it out, place it in an envelope, affix a stamp and send to the address below:
Marketing Department, Hypnos Limited,
Longwick Road, Princes Risborough,
Buckinghamshire HP27 9RS

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