Dunlopillo Guarantee & Warranty

Dunlopillo will, within 8 years of purchase and at our absolute discretion, either repair or replace free of charge any Dunlopillo divan base, Dunlopillo mattress or pillow which we are satisfied is defective due to faulty materials or poor workmanship.

You will need to provide proof of purchase to proceed with any claim.

If you have purchased the Adjustable Electric Base, the motor is guaranteed for 5 years while the remote-control handset is guaranteed for 2 years.

For full details please look for the care card that will be attached to your new Dunlopillo mattress.

The Dunlopillo Guarantee will unfortunately cease to apply if:

Dunlopillo reserve the right to refuse repair or replacement in circumstances where a new latex Dunlopillo mattress has become defective due to use on an unsatisfactory or second-hand base, or is in an unsanitary condition.

  • The product is found to have been mistreated or damaged
  • The product has not been maintained in accordance with the care instructions supplied
  • Any Dunlopillo mattress under complaint has been used with a damaged divan or a divan that is deemed to be of unsuitable quality
  • The mattress has been used on a slatted base with slats more than 7cm apart

Following replacement or repair, the Dunlopillo guarantee will remain valid from the date of original purchase.

*You are entitled to a replacement in year 1 of the guarantee. From year 2-8, we will arrange a repair for the item. If your product cannot be repaired, it is within Dunlopillo’s discretion to replace the item, depending on the origin of the fault.

This guarantee does not affect your statutory rights

Consumer Protection (Distance Selling) Regulations 2000 - The Right To Cancel

Customers should note that under Section 13 1 c of the Consumer Protection (Distance Selling) Regulations 2000, they do not have the right to cancel beds that have been specially ordered to their specific specification.

This applies to beds with multiple variants, where the bed has been manufactured specifically for the customer. For example where there is a choice of mattress spring tensions and divan base fabrics. This ruling will generally apply to all Dunlopillo beds or mattresses ordered.

It is for this reason that each Dunlopillo bed or mattress specifically ordered to the customer’s specification is not available from stock and is made to order, hence the general lead time of 4-5 weeks.

Your statutory rights are not affected in the event of faulty merchandise.

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