Big Brand Beds will generally use the home delivery service offered by Time Living
Orders received by 12.30pm Monday - Thursday will generally be delivered next day. Orders placed on Friday will be delivered on the following Tuesday
Unpackaging, assembly and removal of packaging and removal of the old bed is not part of the service
Deliveries will generally be carried out by Tuffnells DX Delivery Service
Deliveries are untimed, but will normally be between 8am - 6pm
There is a delivery surcharge of £30 per bed for orders delivered to the Scottish Highlands and off shore. This applies to:
We do not deliver Time Living products to Northern Ireland, Eire, The Orkneys or Shetlands
Please be aware that when the carrier delivers your goods, you should inspect them, particularly if the box has been damaged. The driver by law has to wait. If you or the recipient does not have the time to inspect the goods, please sign and state ‘not examined’. Do not let the driver sign on your behalf. If they use covid as an excuse take a picture of the driver with the box. In the worst-case scenario, reject the delivery. Due to the carriers terms and conditions if the box is damaged and not signed for as damaged on delivery, then they are not liable and we will not be able to replace the goods.
In the event of the parcels arriving damaged and the contents are damaged, we recommend you refuse the delivery and do not sign. Email us and we will arrange for a replacement to be sent.
If, when you open the boxes there are damaged parts, please email us pictures and we will arrange for the faulty items to be replaced.
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