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Guarantee & Warranty

When you buy Hypnos you buy the highest quality in design, materials and craftsmanship. This is further backed up by a 10 year guarantee from the date of purchase.

In the unlikely event that a problem arises through proven material failure or faulty workmanship Hypnos guarantees to make good or replace the mattress or divans in question.

For all mattresses and divans ordered on or before 3rd November 2014, this is a 'reducing' 10 year guarantee as outlined below:

Time from date               Cost of remedial action borne by Hypnos
of purchase
Up to 5 years                     100% plus free delivery to any UK or Eire address
5 to 6 years                         50% plus free delivery to any UK or Eire address
6 to 7 years                         40% plus free delivery to any UK or Eire address
7 to 8 years                         30% plus free delivery to any UK or Eire address
8 to 9 years                         20% plus free delivery to any UK or Eire address
9 to 10 years                       10% plus free delivery to any UK or Eire address

The following conditions:

This guarantee applies only to goods purchased from an authorised retailer by the original purchaser. It is not transferable.

Claims must be submitted in writing to the retailer within one month of the apparent defect becoming evident and supported by the original invoice or receipt. If the retailer is no longer trading, contact Hypnos Customer Service on 01844 348200.

In the event of a dispute, Hypnos reserves the right to request a third party inspection. This will typically be by an organisation such as FIRA (Furniture Industry Research Association).

If the product has been discontinued, and cannot be repaired, Hypnos reserves the right to supply a similar alternative.

If there is evidence of inappropriate usage or abuse of the product, the products are soiled or are unhygienic, the care instructions have not been followed or where a mattress has been used with an unsuitable base the guarantee will not apply.

Once a repair has been carried out, the guarantee will remain valid from the date of the original purchase.

Headboards and pillows are guaranteed for 1 year. Metal ‘opening’ mechanisms within guest beds and super storage divans are guaranteed for 1 year.

Consumer Protection (Distance Selling) Regulations 2000 - The Right To Cancel

Customers should note that under Section 13 1 c of the Consumer Protection (Distance Selling) Regulations 2000, they do not have the right to cancel beds that have been specially ordered to their specific specification.

This applies to beds with multiple variants, where the bed has been manufactured specifically for the customer. For example where there is a choice of mattress spring tensions and divan base fabrics. This ruling will generally apply to all Hypnos beds or mattresses ordered.

It is for this reason that each Hypnos bed or mattress specifically ordered to the customer’s specification is not available from stock and is made to order, hence the general lead time of 4-6 weeks.

Your statutory rights are not affected in the event of faulty merchandise.

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