Sleepeezee are confident all of their beds are made to the highest standards.
Therefore we offer the following guarantee:
In the unlikely event of a defect becoming apparent, please contact your retailer within ONE month of the problem occurring. Give the retailer proof of purchase along with the nature of the issue and any photographs you have taken, which will help us to identify the potential cause. Following an inspection by the retailer and/or an independent inspection company, the defective product will be repaired or replaced free of charge. This may be at the discretion of Simmons Bedding Group. but does not affect your statutory rights
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Customers should note that under Section 13 1 c of the Consumer Protection (Distance Selling) Regulations 2000, they do not have the right to cancel beds that have been specially ordered to their specific specification.
This applies to beds with multiple variants, where the bed has been manufactured specifically for the customer. For example where there is a choice of mattress spring tensions and divan base fabrics. This ruling will generally apply to Sealy beds ordered.
It is for this reason that each Sealy bed or mattress specifically ordered to the customer’s specification is not available from stock and is made to order, hence the general lead time of 4-5 weeks.
Your statutory rights are not affected in the event of faulty merchandise.