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Feedback from some of our happy customers

Smooth efficient delivery and installation. Good communication beforehand too. Thanks

EJ Northampton Hypnos

Great delivery service Good communication of eta Polite and efficient

MO Warrington Hypnos

The delivery team were superb, very knowledgeable, courteous and I would definitely recommend you to anyone who is considering purchasing a bed.

SH Highbridge Hypnos

Can't fault the service. The guys called beforehand to let me know they were approximately 20 minutes away. They arrived around 30 minutes later. They voluntarily covered the shoes with plastic so as not to ruin my nice new carpet :) I didn't even ask them to. The assembled my nice new bed with care and adjusted it when one of them thought it wasn't quite straight. They were polite throughout and took away the protective covering. So a definite 10/10 from me and a BIG THANK YOU to the guys

CN London Hypnos

The mattress was not the correct one. (Not your fault. The incorrect one had been packed but the labelling showed the correct description.) The delivery personnel handled this very well.

AR West Sussex Hypnos

Products arrived on time and as ordered! Great prices. Great service. Would definitely recommend this company!


Cheapest price anywhere and next day delivery excellent service


Lovely headboard, very pretty detail, would recommend company, great price and value for money. Would buy from them again.


Ordered mattress and Its Excellent. Delivered next day as scheduled. Would have taken weeks and cost more to get same mattress from shop


Competitive prices, straightforward ordering process, regular progress updates and convenient delivery slots.  Overall, excellent service.


My order was received earlier this morning, and I must say I am very impressed at your service. Less than 24 hours after ordering, the table is now in my newly decorated hall! So congratulations to everyone involved.

JR Derbyshire Jual Furniture

Just to say my duvet arrived and rather than wait for some cooler weather I couldn't resist the temptation to use the Die Zudecke duvet straight away. It is beautiful and the main attraction is being 100% goose down it is incredibly light and beautifully warm. Many thanks for the prompt delivery and the very competitive price.

CW Bristol Die Zudecke

It is so refreshing in current times, to find a company that has customer satisfaction paramount to them. I am absolutely delighted with Big Brand Beds and have already told many friends about your website.

EB South Lanarkshire Hypnos

Your customer service is the best I have come across in a long while and I wouldn't hesitate to recommend your company to my friends 

KH Essex Birlea

Thank you for the great service - choosing and ordering our new mattress from your website was hassle free! 

JM West Sussex Sealy

Thank you so much Stephen.  My pillows arrived yesterday. Very pleased with everything about Big Brand Beds.

VC Glasgow Silentnight

Thanks for your attention to detail -old fashioned good service is so rare these days  that it warrants a special thank you. I would recommend your company to anyone wishing to purchase a bed.

SK East Sussex Staples

I should like to thank you for tracking the duvet down and your coutesy on the phone.

RH Berkshire Die Zudecke

Just heard from my son who said the mattress arrived Tuesday. He says it is so comfortable so a big thank you from one delighted son and a very happy dad. Thanks again.

MR Elgin Breasley

You have shown me great customer service and I would like to be able to purchase our next bed from you.

HP Aberdeen Sealy

Thank you for your professionalism and efficiency today. I much appreciate your decision on matching the prices. 

MS London Birlea

Thank you kindly Stephen. I really can't fault your service and attention to any thing I've asked of you, your a credit to your company. Thank you very much once again 

AH Essex Birlea

Additional Shipping Charges to the US. Thank you so much. I appreciate this more than you know!

AG New Jersey, USA Duvet Cover

Just to say thanks for everything... The bed arrived today... 9am.. the service was fantastic... they kept me updated weekly..!! I asked for the 18th December and they agreed ..not a problem..!!!

KE Lancashire Slumberland

Thanks very much for keeping me updated.  was just about to email you. 
Your customer service is excellent (much better than T***o, taken me 3 weeks to get any sense out of them!) 

TG Alloa Duvet Cover

Excellent service arrived this morning. Will contact you in the Spring 2014 for 2 No 4.5 tog Quilts. Thank You.

BH Nottinghamshire Die Zudecke

Thank you very much. If there are any problems, let me know.
Lovely customer service.

BB Leicestershire Duvet Cover

Hi Stephen, I just inform you that delivery came in time and beds were fantastic, Thank you.

UT Norfolk Jay-Be

Good morning Mr Vokins. Just thought I'd let you know - the mattress arrived this morning and was delivered by a pair of polite and helpful chaps. Thank you.

RO East Sussex Slumberland

Just to say how pleased I am with your service, product & pricing. I would be happy to recommend you. Thank you. 

HW Suffolk Breasley

Best price. Great service and continuous updates on delivery status. (Delivered within 48 hours of order). Would highly recommend this company!

DK West Midlands Jual

Highly recommended. Really good delivery people. Called to book a 3 hour time slot and then called 1/2 hour before delivery. Perfect

LK East Sussex Sealy

The Jay-be bed I ordered from you on Sunday evening arrived early on Tuesday. I wanted to say thank you and let you know how impressed I am with the service that your company, in conjunction with Jay-be, offers.

JW Nottingham Jay-Be

Once again, many thanks for a truly efficient transaction, which can be a bit of a rarity these days!

JW Nottingham Jay-Be

That was a very quick turnaround!! Many thanks for all your help! I'll definitely be back to buy more from you :)

YT Cork, Eire Jual

Thank you so much for sorting this (our order) out for us, absolute brilliant service.

SW Lancashire Birlea

Just to let you know I am very happy with the beds you supplied. The order took exactly the time specified,  the quality and service were also very good. Many thanks

DD Dorset Relyon

Many thanks stephen, it was a pleasure spending my money with your company

PT West Lothian

Thank you very much, Stephen – and very best wishes to you and yours. Again, I want to say how much I have appreciated the way you have dealt with our business.

GC West Sussex

Dear Stephen, Thank you for the lovely way you dealt with my order. I am now really looking  forward to experiencing a blissful night sleep. 

AL Durham

Many thanks - it is so nice to get good service and I will recommend you to my friends.

SH Norfolk

I'm always a little bit nervous about spending large sums of money online but I need not have worried about this transaction. A quality product at a fair price from an honest vendor. Really pleased with the service, what a slick operation.

GC Staffordshire

Invoice checked and agreed. Thank you for ringing back and your quick and efficient response.

EN Glamorgan