Relyon Guarantee
For your peace of mind, Relyon offers a 5 year warranty on all mattresses and divans. Relyon will repair or replace, ree of charge, any product that becomes defective due to faulty materials or poor workmanship within that period. In the unlikely event that a manufacturing fault develops during the warranty period, inform the retailer where you purchased the product the nature of your complaint.
The retailer will require the pieces of information listed below:
• Product name and size
• Date and proof of purchase
• Description of complaint
The warranty will cease to apply if:
• The product is found to have been mistreated or damaged.
• The product has not been maintained in accordance with the care instructions supplied. This includes mattresses being turned or rotated on a regular basis if applicable.
• Any mattress under complaint has been used with a damaged divan or a divan that is deemed to be of unsuitable quality.
• The mattress has been used on a slatted base with slats more than 2.5" (6cm) apart.
Following replacement or repair, the warranty will remain valid from the date of original purchase.
Relyon reserves the right to substitute alternative materials if the original is no longer available. Relyon unfortunately cannot undertake to match other items not under complaint with any substitute fabric used on a replaced item.
This warranty does not affect your statutory rights.
Relyon Product Information
MATTRESS CRAFTMANSHIP
If you ever get to see the inside of a Relyon mattress you will see sumptuous layers of the finest quality fillings. Specially chosen and expertly blended to provide the perfect sleeping experience. To suit individual needs, Relyon has developed mattresses of natural fibre and mattresses with anti-allergenic health benefits. And with different spring counts and combinations of fillings, there are mattresses of varying firmness and feel that will respond perfectly to an individual's size, shape and weight, offering unsurpassed levels of comfort and support.
Pocketed Springs
Individual steel springs sewn into small fabric pockets. The springs are placed beside each other (nested), and then linen cord is threaded through the springs tying them together, but leaving each spring free to respond to the contours of the body.
Finest Quality Fibres
Chosen for their superb luxurious comfort and resilience these quality fibres also help the mattress to breathe.
Handles & Vents
Mattress handles make for easier movement and turning of the mattress if and when required. Within the stitching of the handles are small ventilation holes that aid air circulation and help to reduce the amount of moisture retained
Hand-stitched sides
A feature of many Relyon mattresses is the stitched sides that extend the sleeping area to the very edge of the mattress by supporting the mattress walls. This also ensures the necessary rigidity and strength of the mattress for many years.
DIVAN CRAFTSMANSHIP
Every Relyon divan base is designed and constructed with the greatest care and attention to detail, with much of the construction carried out by hand. One of the prerequisites for a great night's sleep is the quality of support given to the mattress. Relyon prides itself on the quality of materials and build synonymous with its divans.
Cane-Edged
The quality of construction of Relyon's divan bases is second to none. To ensure each bed surpasses the needs usually required of it, the thickest possible cane edge surrounds the divan spring unit to offer additional support to the mattress, to the very edge.
Sturdy Construction
The timber is first glued together to form the basic frame, and then screwed together to form a level of rigidity that is far superior to other divan bases available.
Castors
The castors that support Relyon's divan bases are chosen for their strength and ability to support the substantial weight of Relyon products compared to many competitors.
Timber Drawers
Relyon uses timber drawers because they are able to hold greater weight than others. Additionally, the frame employs dovetailed joints as they help form a stronger joint than normal.
PRODUCT CARE
Relyon's products are crafted with the greatest of care and attention. We know that you will have a lifetime of enjoyment with your choice. It is well worth treating your bed with a little care to ensure that it lasts for many years to come.
NO TURN MATTRESS CARE INSTRUCTIONS
Rotate your mattress occasionally
There is no need to turn your mattress over, but it should be rotated every 3 months. This will prolong the life and comfort of your mattress.
Unclip the Pillowtop
If you have bought a No Turn mattress with a Pillowtop, the corners have been clipped down to avoid them being damaged in transit. Cut the clips using a pair of scissors, taking care not to cut the mattress fabric.
LOW TURN MATTRESS CARE INSTRUCTIONS
Turn and rotate your mattress regularly
It is important that you turn over and rotate your mattress every 6 months. This will allow the fillings to settle evenly and will prolong the life and comfort of your mattress.
REGULAR TURN MATTRESS CARE INSTRUCTIONS
Turn and rotate your mattress regularly
It is important that you turn over and rotate your mattress every month for the first 3 months, then every 3 months thereafter. This will allow the filling to settle evenly and will prolong the life and comfort of your mattress.
CARE FOR ALL MATTRESSES
Let your mattress breathe
After unwrapping your bed from its packaging, leave it un-covered for a few hours to allow any condensation and odour to escape. Carefully dispose of the protective polythene covers as they can pose a danger to small children.
Fillings settlement
All Relyon mattresses contain generous amounts of upholstery fillings. These sumptuous layers will naturally tend to 'settle', and will be particularly noticeable in the areas under the most body weight. This is quite normal and should not cause concern.
Do not fold your mattress
The upholstered fillings along with the core foundation (springs or foam core) inside your mattress will be damaged and the tufts may be pulled through the cover if it is bent or rolled. As well as invalidating your warranty it will badly affect the comfort of the mattress.
Use a mattress cover
In order to avoid discolouration and marking of your mattress, Relyon recommends the use of a mattress cover.
Clean your mattress regularly
Your new bed should be brushed or vacuumed (using the upholstery attachment) every month to keep it fresh. You should pay particular attention to the tuft buttons, as dust tends to settle there. Where applicable if you wish to clean the removable cover, please dry clean only.
Do not use as a trampoline
Jumping on the bed will cause irreparable damage to the cover, springs and bed base.
