Frequently Asked Questions

Bed Sizes

Standard UK bed sizes are as follows. However not all manufacturers make all size options. Silentnight do not make a 2’6” x 6’3” (075cm x 190cm) Small Single or 4’0” x 6’3” (120cm x 190cm) Small Double.

2’6” x 6’3” (075cm x 190cm) Small Single
3’0” x 6’3” (090cm x 190cm) Single
4’0” x 6’3” (120cm x 190cm) Small Double
4’6” x 6’3” (135cm x 190cm) Double
5’0” x 6’6” (150cm x 200cm) Kingsize
6’0” x 6’6” (180cm x 200cm) Super Kingsize

Special sizes can be made to order. If you require any further information please send an enquiry to our Customer Service team or telephone us on 01273 857388 anytime between 9.00am – 5.30pm Monday to Saturday.

Terms used in this website

Pocket Spring System - Indicates the bed uses pocket springs

Hand Side Stitching - A traditional labour intensive technique which provides the maximum sleeping surface

Mattress Requires turning - A traditional style mattress which requires turning to maintain filling performance and reduce settlement

No Turn Mattress - Designed for convenience as it does not need to be turned

Sprung Edge Divan - To increase the life of the mattress

Padded Top Divan - Provides a firmer 'Ortho feel'

Lambswool Filling - A sumptuous filling for ultimate comfort

White Cotton - Offers a luxurious natural feel

Polyester - A super soft white fibre filling

Memory Foam - Special pressure point relieving 'Ortho' visco-elastic material

Latex - Offers superb comfort with 'no turn' benefits

Anti Dustmite Properties - Hypo-allergenic, ideal for allergy sufferers

Cashmere Fillings - Provides an unsurpassed level of softness and durability

Horsehair - A resilient and durable traditional filling

Ideal For Bedsteads - Mattress can be used on any slatted base

Do we deliver to your address?

We deliver to most postal areas in the UK, including the Scottish Islands and Isle of Wight. The Channel Islands, Isles of Scilly and the Isle of Man may not always be possible. We do not deliver to Northern Ireland, Eire or other countries outside of the UK.

However, the Silentnight Group sometimes act as the service provider on behalf of Big Brand Beds. As their beds are made especially for the consumer they will contact you directly to arrange delivery.

Is my delivery left at the front door?

Our delivery team will deliver your purchase to the room of your choice, subject to there being suitable access.

What if I'm not in when you deliver?

Deliveries will usually be made on Mondays to Fridays between 7.30am and 8.00pm. We will make up to 3 attempts to affect a successful delivery. If we are unsuccessful on the third attempt there will be a charge of £50.00 levied for a further delivery.

How long will I have to wait for my goods?

Generally we aim to deliver all items to you within 20 working days. If there is a problem we will contact you to advise you accordingly.

What happens if the wrong goods are delivered to me?

What happens if my goods are faulty?

Will my bed be assembled?

We are only able to deliver beds in our Southern Region delivery area. Please contact us for details of the delivery area. We will endeavour to deliver the goods to the room of your choice. However bedsteads and bedframes will not be assembled.

What forms of payment do you accept?

Through our secure payment server we can accept debit cards, mastercard, and visa. You can also post us a cheque payable to Stephen Vokins Ltd.

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