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Here at Big Brand Beds we take consumer legislation very seriously. Afterall, the Vokins family have been successfully retailing since 1882. The success of the business has been built on our commitment to service. We are proud of our independence, which enables us to offer our customers real choice which is so often missing in today's high street. Compare the service and prices we offer with our competitors and you’ll find out why we are so successful!

Vokins Brighton Lanes 1940
Vokins - Brighton Lanes 1940

We know our future depends on getting it right for you, so thought it would be helpful to outline the changes in the Consumer Rights Act which come into force on the 1st October 2015.

This bill is intended to both update and consolidate existing legislation, increase both consumer and business awareness of rights and make legislation less subjective. There are some important changes, especially in relation to rejection of goods, timescales and options to repair. This summary has been produced after consultation with the Furniture Ombudsman now that certain elements of the legislation have been clarified.

Key changes include:

Stipulation of the number of days a consumer has to reject the goods after delivery due to a fault

Previously the law stated that the consumer had “a reasonable period of time”. The new legislation will state that the consumer has 30 days to seek a refund if a manufacturing fault is discovered. The retailer will still be able to offer a repair, however the consumer is under no obligation to accept this, although it must be a proven manufacturing fault and not subjective for this to be applicable.

Stipulation of the time a consumer has to assess the success of a repair

Previously the law had an unspecified period and this has now been clarified as 7 days from the date of repair to assess whether the repair was successful or not. If the fault is reported within the 30 day rejection period, the 30 days is effectively frozen and begins again once the repair is completed.

Limits to the number of repairs 

Previously there was no limit to the number of times a product can be repaired. New legislation states that, outside the 30 day period, the retailer is only entitled to repair a faulty product once. If another fault occurs (this does not have to be the same fault), the customer may seek a refund or partial refund (this would take in to account a usage charge).

Whilst these changes favour the consumer, it must be noted that for any of the above to have an effect, there still must be a clear manufacturing fault.

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