We have received this latest update from Steinhoff regarding delivery of Myers, Slumberland and Staples beds and mattresses. Sadly their woes continue. On a positive note we now have realistic delivery lead times.
I am writing to advise you on the progress on our efforts to resolve the problems caused by our new computer system installation, and our Pre Christmas Order cut off dates.
Outstanding Order Delivery Update
Unfortunately, progress in resolving all of the current issues has been frustratingly slower than expected. This situation clearly cannot continue so the board of directors have now determined that we create a break in the order book to allow us to catch up with the overdue order position.
All outstanding customer orders currently due for delivery the week commencing 13th October and later will be put back by one week for 3 weeks. All new orders placed from Monday 13th October will continue at the current 4 week lead time so that in the 4th week we will produce 2 weeks orders in one week to bring us back on track with our 4 week lead time on all brands.
While this may seem a retrograde step right now, we all believe that we will benefit in the long run and it will to enable us to move forward and get the issues we are currently facing behind us.
I know this is not the news you were hoping to hear and I apologise that our problems are causing a lot of upset and inconvenience in your business. I want to assure you that we are doing everything we can to fix this as soon as possible but would also ask for your understanding until we have the new system fully operational and the factory itself back up to speed.
2014 Pre Christmas Delivery Order Cut Off Dates
The cut off date for receipt of Big Brand Beds orders for Pre Christmas delivery of Myers, Slumberland and Staples beds and mattresses will be 5pm on Monday 24th November for delivery by close of play on Friday 19th December. For customers whose warehouses close before Friday 19th December, then their cut off will be at 5pm on Monday 17th November.
As always, to all our customer, Big Brand Beds apologise to you if these delivery times inconvenience you. Lets hope they get back on track soon.
However dont let the above put you off buying a Myers bed, Slumberland mattress or a Staples beds. They still continue to be some of the best available at terrific prices meaning you get great value for your money.