Silentnight Guarantee & Warranty
Because you have been discerning in choosing Silentnight Beds, we wish to express our appreciation by offering you the security of the very best in terms of product guarantee.
Consequently, if you have purchased a divan set (a matching base and mattress), in the unlikely event that a problem should arise due to faulty material or poor workmanship, during the first 12 months from the date of purchase we promise to replace any part, or all of the product that is defective completely free of charge.
During the period 12-24 months, replacements will be free of charge but will attract a contribution to the transport costs. In subsequent years, a sliding scale of charges is payable by the consumer based on usage plus transport costs as follows:
- 2-3 years 40% of current retail price
- 3-4 years 60% of current retail price
- 4-5 years 80% of current retail price
Any claim must be made no later than 5 years from the date of purchase.
This guarantee also applies to a Silentnight Beds bedstead mattress and base. However as bedsteads are more of a ‘fashion’ item and we cannot predict the longevity of any one design, replacements will be subject to the current range. Please note that the Silentnight bedstead is designed for use only with a Silentnight mattress of the appropriate size. Use of a mattress of different weight, dimensions or support strength could damage the bedstead or impair its resistance qualities. Accordingly, this guarantee will not apply if the bedstead has been used with a mattress other than of Silentnight Beds manufacture.
This guarantee applies to goods purchased from an authorised retailer of Silentnight products within the UK and Northern Ireland and, in all instances, applies to product only where it has been used and maintained in accordance with the manufacturer’s guidelines and instructions.
Please ensure that you read and comply with the Warranty Conditions and Aftercare Instructions
This Guarantee does not affect your statutory rights.