Relyon Guarantee & Warranty
For your peace of mind, Relyon offers a 8 year guarantee on all mattresses and divans purchased from 1st July 2016. For items purchased prior to this date there is a 5 year guarantee. For vacuum packed mattresses see below.
Relyon will repair or replace, free of charge, any product that becomes defective due to faulty materials or poor workmanship within that period. In the unlikely event that a manufacturing fault develops during the warranty period, inform the retailer where you purchased the product the nature of your complaint.
The retailer will require the pieces of information listed below:
- Product name and size
- Date and proof of purchase
- Description of complaint
The warranty will cease to apply if:
- The product is found to have been mistreated or damaged
- The product has not been maintained in accordance with the care instructions supplied. This includes mattresses being turned or rotated on a regular basis if applicable
- Any mattress under complaint has been used with a damaged divan or a divan that is deemed to be of unsuitable quality
- The mattress has been used on a slatted base with slats more than 2.5" (6cm) apart
Following replacement or repair, the warranty will remain valid from the date of original purchase.
Relyon reserves the right to substitute alternative materials if the original is no longer available. Relyon unfortunately cannot undertake to match other items not under complaint with any substitute fabric used on a replaced item.
All vacuum packed roll up mattresses have a 5 year guarantee and the Guest Bed Frames have a 1 year guarantee.
This warranty does not affect your statutory rights.
Consumer Protection (Distance Selling) Regulations 2000 - The Right To Cancel
Customers should note that under Section 13 1 c of the Consumer Protection (Distance Selling) Regulations 2000, they do not have the right to cancel beds that have been specially ordered to their specific specification.
This applies to beds with multiple variants, where the bed has been manufactured specifically for the customer. For example where there is a choice of mattress spring tensions and divan base fabrics. This ruling will generally apply to all Relyon beds or mattresses ordered.
It is for this reason that each Relyon bed or mattress specifically ordered to the customer’s specification is not available from stock and is made to order, hence the general lead time of 4-5 weeks.
Your statutory rights are not affected in the event of faulty merchandise.