5 year guarantee (New models from 1.12.15)
Myer's will repair or replace any mattress or divan base bearing their name, if it should prove unsatisfactory through defective material or workmanship for the first five years. This does not include the malvern easycare which has a 2 year guarantee.
Myer's reserve the right to refuse repair or replacement in circumstances where a new Myer's mattress has become defective due to use on an unsatisfactory or second-hand base, or is in an unsanitary condition.
To obtain service please contact, with proof of purchase, the store where you bought your bed. They will thoroughly investigate.
After carrying out their inspection, if they identify a fault in materials or workmanship, the store will arrange for the faulty item to be returned to Myer's for repair or replacement.
If identical materials are not available, or if a particular model is no longer in production, Myer's reserve the right to use alternative similar materials or substitute a current model. In particular, Myer's are unable to ensure that divan and mattress covers will match after stocks of covers are exhausted.
Following replacement or repair, the guarantee will remain valid from the date of the original purchase.
This warranty is valid in Great Britain and Northern Ireland only and is in addition to your statutory rights.