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Jay-Be Guarantee & Warranty

We recognise that your Jaybe guest bed is a considerable investment and it is important that that you are completely happy with its performance for a suitable length of time.

As an award winning, ISO 9001:2000 accredited manufacturer; we are continually striving to achieve the best quality and service possible. We design and manufacture everything in the UK to exceed British (BS), European (EN) and International (ISO) quality standards and we are pleased to offer a FREE frame guarantee on all our guest beds as an indication of the confidence we have in our products and for your long term assurance.

IMPORTANT…

It is important that prompt notification is given of any claims to avoid minor problems becoming major ones. Jaybe reserves the right to inspect a product before a Guarantee claim is authorised. Subject to this we may either repair the product, or supply a full replacement. If an identical replacement is no longer possible, we will supply a comparable product of similar value as the defective product or refund the purchase price or part thereof taking into account the degree of use, wear and tear of the defective product.

This Guarantee provides benefits which are in addition to and do not affect your statutory rights under the Sale of Goods Act 1979.

INFORMATION REQUIRED FOR A CLAIM…

To obtain the benefit of this Guarantee you must retain the Guarantee Card and/or have proof of purchase. Please be able to provide the following information:

  • Product code/batch number (A little sticker on the underside of the product)
  • Product Name / Description or Photo
  • Fault with product
  • Week and Year of purchase
  • Retailer where purchased or proof of purchase
  • First Name
  • Surname Name
  • House Name/Number
  • Street Name
  • Town
  • Home Postcode / ZIP
  • Country
  • Contact Telephone Number
  • Email address

COMMON QUESTIONS…

To help you understand how the FREE Guarantee works, we’ve answered some common questions below.

How do I register my FREE guarantee?

Register your guarantee here. Alternatively just keep the guarantee card (packed with the product) and have proof of purchase and you will be able to claim.

What does my FREE guarantee cover?

For the given period from the date of purchase, your FREE Guarantee covers the cost of replacement parts or product and labour where the product is faulty because of a manufacturing defect. Our aim is to ensure that you are completely happy with your product so if you believe something is not as it should be, please let us know as soon as possible and we will do our best to address your concern.

Guarantee periods explained…

If you require more information please email our customer services team on +44 (0)844 736 5777 (option 1) or e-mail us at info@jaybe.co.uk

2 Year Frame Guarantee

During the period of 0-24 months, replacements will be free of charge but may incur a contribution towards the transport and administration costs.

5 Year Frame Guarantee

During the period of 0-60 months, replacements will be free of charge but may incur a contribution towards the transport and administration costs.

10 Year Frame Guarantee

During the period of 0-120 months, replacements will be free of charge but may incur a contribution towards the transport and administration costs.

Lifetime Frame Guarantee

During the period of a lifetime, replacements will be free of charge but may incur a contribution towards the transport and administration costs.

WHAT IS NOT COVERED BY THE GUARANTEE?

Although we will always try to do our best to resolve a product issue, there are some circumstances that are not covered by the guarantee. These include:

Defects which have resulted from misuse, normal wear and tear including decolouration, insects, fungus, wet or dry rot, rusting, scratching or ignoring the manufacturer’s recommendations for cleaning.

Defects caused because the product has being used for purposes other than for normal domestic use (unless it is stated that the product is “Suitable for Contract”).

Damage caused by extreme external impacts such as flood or fire.

Loss or damage to any property, expenses or any consequential loss.

For more information please see our Terms and Conditions.

WHAT HAPPENS WHEN MY GUARANTEE RUNS OUT?

At Jaybe we believe that products should be built to last and we design and manufacture all of our products with this philosophy in mind. Therefore, if your guarantee has run out and you have a product issue, please feel free to contact us anyway and where possible will still try to help.

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