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Guarantee & Warranty

All Healthbeds come with a 1 year guarantee and a 4 year warranty.

They are manufactured with care and attention by experienced craftsmen using the finest materials and components. Should any part of the product become defective within one year of the date of purchase due either to faulty material or poor workmanship, Healthbeds will either repair or replace the product free of charge.

Warranty

In addition to the statutory 12 month guarantee, Healthbeds are covered by a 5 year warranty, which is effective from the date of purchase.

If after the expiry of 12 months, your product develops a manufacturing defect and you wish to claim on this limited warranty, Healthbeds will impose a charge for the repair or replacement of the faulty item according to its age.

The charges are based on a sliding scale - the older the item is, the more you will be required to contribute towards the cost of repair or replacement. The charges will be calculated according to the following table:

Year from date of purchase Your contribution towards repair or replacement
0-1 Free of Charge
1-2 20%
2-3 40%
3-4 60%
4-5 80%


On all warranty claims a contribution towards transportation costs will be charged.

Faults resulting from misuse of the product will not be covered. Settlement of mattress fillings is normal and does not constitute a manufacturing fault and does not therefore come under the terms of this warranty.

Examples of such misuse would include:

  • allowing the product to become soiled or unsanitary
  • subjecting the product to excessive wear and tear
  • using a mattress with a base for which it was not designed

Perceived level of comfort is largely subjective and not covered by this warranty.

Where a divan base only or a mattress only is repaired or replaced the manufacturer does not guarantee to match the cloth on the other part of the bed.

The manufacturer may vary the terms of this guarantee if, in his sole opinion, the circumstances of any case are such as to require special consideration.

The Guarantee and warranty is valid in Great Britain and Northern Ireland only and is in addition to your statutory rights.

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