Dunlopillo Guarantee & Warranty
Dunlopillo will, within eight years of purchase and at our absolute discretion, either repair or replace free of charge any divan base, mattress or pillow which we are satisfied is defective due to faulty materials or poor workmanship.
You will need to provide proof of purchase to proceed with any claim.
If you have purchased an adjustable model the motor and handset are only guaranteed for two years.
Dunlopillo reserve the right to refuse repair or replacement in circumstances where a new Dunlopillo mattress has become defective due to use on an unsatisfactory or second-hand base, or is in an unsanitary condition.
For full details please look for the care card that will be attached to your new mattress.
Use the following link to register the purchase of your new Dunlopillo bed or mattress. This guarantee does not affect your statutory rights
Consumer Protection (Distance Selling) Regulations 2000 - The Right To Cancel
Customers should note that under Section 13 1 c of the Consumer Protection (Distance Selling) Regulations 2000, they do not have the right to cancel beds that have been specially ordered to their specific specification.
This applies to beds with multiple variants, where the bed has been manufactured specifically for the customer. For example where there is a choice of mattress spring tensions and divan base fabrics. This ruling will generally apply to all Dunlopillo beds or mattresses ordered.
It is for this reason that each Dunlopillo bed or mattress specifically ordered to the customer’s specification is not available from stock and is made to order, hence the general lead time of 4-5 weeks.
Your statutory rights are not affected in the event of faulty merchandise.